What services does Anchor Express offer?
Anchor Express provides a comprehensive range of logistics and shipping services, including air, sea, and land freight, warehousing and distribution, packaging, e-commerce logistics, customs brokerage, supply chain solutions, temperature-controlled logistics, and project cargo services.
How can I obtain a shipping quote?
You can obtain a shipping quote by contacting our customer service team via phone at +965 50775011 or +965 50259935, emailing us at cs@anchorexpressco.com, or by using our online shipping calculator available on our website.
How are shipping costs calculated?
Shipping costs are determined by comparing the actual weight and the volumetric (dimensional) weight of your package. The chargeable weight is the greater of the two. Volumetric weight is calculated using the formula:
Volumetric Weight (kg) = (Length [cm] × Width [cm] × Height [cm]) / 5000
For more details, please refer to our Pricing and Tariffs section.
Does Anchor Express provide shipment tracking?
Yes, we offer a real-time tracking system that allows you to monitor the status of your shipments throughout the delivery process. You can access this feature through our website or mobile application.
What documents are required for international shipping?
Typically, international shipments require a Commercial Invoice, Packing List, and a Bill of Lading or Air Waybill. Depending on the nature of the goods and destination, additional documents such as Certificates of Origin or specific permits may be necessary. Our customs brokerage team can assist you in preparing and managing all required documentation.
Are there any restricted or prohibited items that Anchor Express cannot ship?
Yes, certain items are restricted or prohibited due to international regulations and carrier policies. These may include hazardous materials, perishable goods, firearms, and others. Please consult our Prohibited Items List or contact our customer service for specific information regarding your shipment.
How does customs clearance work, and will Anchor Express assist with it?
Customs clearance involves the preparation and submission of documentation required to facilitate exports or imports into a country. Anchor Express offers comprehensive customs brokerage services to ensure your shipments comply with all regulations, facilitating smooth and timely clearance.
What should I do if my shipment is delayed or lost?
In the event of a delay or loss, please contact our customer service team immediately. We will investigate the issue, provide updates, and work diligently to resolve the situation promptly.
Does Anchor Express offer insurance for shipments?
Yes, we provide cargo insurance options to protect your shipments against unforeseen events during transit. For more information on coverage options and rates, please contact our customer service team.
How can I open a business account with Anchor Express?
To open a business account, please reach out to our sales team via phone or email. They will guide you through the process and discuss tailored solutions to meet your shipping needs.
What payment methods does Anchor Express accept?
We accept various payment methods, including bank transfers, credit cards, and other secure payment options. For detailed information, please contact our billing department.
How can I contact Anchor Express for further assistance?
You can contact us via phone at +965 50775011 or +965 50259935, email us at cs@anchorexpressco.com, or visit our office at Hawally Governorate, Tunis Street, Al-Rifai Complex, First Floor, Office 20.